Return & Exchange PolicyUpdated a month ago

Your satisfaction is our priority!

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at [email protected] so we can make it right.

How to Request a Return or Exchange
Email [email protected] with the subject line "Return" or "Exchange", and include:

• Your order number

• Your name

• Reason for return

We accept returns or exchanges within 30 days of delivery.

To be eligible, items must:

• Be in original, unused condition with all packaging, inserts, and accessories

• Include proof of purchase

• Have been shipped directly to you (for gift returns, store credit will be issued)

Important Notes:

• Items discounted more than 15% may be final sale (this will be clearly noted at time of purchase)

• Returns due to buyer’s remorse are refunded minus a flat return shipping fee:

  • $49 for larger items (e.g., balcony bars, bar stools)

• Original shipping fees are non-refundable

• Returns and exchanges are available only within North America